The quick answer
A visible workout score does not establish that a playable video was saved. HomeCourt’s lost-video article says recovery is not possible when the video neither saved locally nor uploaded. That statement describes one failure case; it does not diagnose every loading error.
Locate every copy you actually have
Check whether there is a previously exported file in your own photo library or files. Try that copy directly and distinguish it from a thumbnail inside the app. Note whether the issue affects one session or all sessions. Do not erase app data or delete the workout as a first troubleshooting step when it may contain the only remaining copy.
Separate network-dependent playback from a local file
HomeCourt documents that viewing a video which is not cached locally requires connectivity. Retry on a working connection and note the exact screen or error. A file that plays locally but cannot be shared has a different problem from a session whose video never loads. Use those observations when asking for help.
Prepare a useful support report
Record the affected session date, device and app version, whether statistics still appear, and whether an exported copy exists. Keep the information concise enough that another person can reproduce the issue. Account-specific session links belong in official support correspondence, not in the public worksheet or a comment thread.
Protect the next recording with a playback check
After your next short session, confirm that the saved video opens before recording a full workout. Where export is available, retain a separate file and replay it outside the app. A second copy does not fix an already missing file, but it gives your future editing workflow a source you can inspect independently.
Sources & scope.
Prepared by Hoopcut from public documentation, reviewed November 11, 2026. We have not tested these instructions inside a signed-in HomeCourt account. Official documents may describe older app menus; follow the current controls and confirm account-specific details with the provider.
- HomeCourt lost workout videosPublished update June 15, 2022. Does not establish the cause of any particular failure.
- HomeCourt internet requirementsPublished update June 16, 2022; distinguish recording, upload and leaderboard functions.
Independent guide by Hoopcut. Not affiliated with or endorsed by HomeCourt. HomeCourt account, billing and recovery requests must go to the relevant provider.